Shipping & Returns

SHIPPING DETAILS

The standard delivery charge for coffee orders is £3.00 for all UK orders

If your item is in stock, we will do our best to despatch your order the day you place it. In busy times it may take us a little bit longer. Your order will be sent on a tracked delivery. This service should take between 2 - 5 working days and a signature will be required in the majority of cases when you receive your parcel.

If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address when you place your order. 

All the prices on our website and catalogue are in pounds sterling. Coffee Beans and Ground Coffee are VAT exempt. The Espresso Machines include VAT.

 

RETURNS INFORMATION

RETURNING AN ITEM TO US

To return your purchased item to us, you should post it to us using the return address label provided with your order. Alternatively, please address your returns to:

Railtown Coffee Ltd
Top Floor, Aspen House
Chestnut Street
Darlington
DL1 1QL

UNITED KINGDOM

You will be responsible for paying for your own postage costs for returning your item.

All postage costs are non-refundable. Please allow up to 7 working days for a refund to be authorised.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are posting an item over £50.00, you should consider using a trackable postage service or purchasing insurance. Unfortunately, we can't guarantee that we will receive your returned item.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at brewing@railtowncoffee.co.uk

Thank you!